We currently only ship within New Zealand.
If you've selected a shipping option, your order will normally be dispatched within one working day. Shipping times can be variable due to courier staffing and logistical issues, so we can make no guarantees on delivery dates. Rural orders are delivered by NZ Post and generally take 2-3 days longer to reach you.
If your order is deemed rural by the courier (areas don't always align with NZ Post RDs) but you have paid for urban delivery, we will contact you to find out if you have a non-rural address we can use, or ask you to pay the $8.50 excess as I'm afraid we can't cover this cost. Rural pricing also applies for PO Box addresses, Waiheke and Great Barrier.
Please ensure you have entered your address correctly as we will not be held responsible for any delay caused by an incorrect address.
If you haven't received your order within 5 working days (7 for rural) please contact us so we can follow this up with the courier.
Local pick up - you are welcome to collect from our warehouse in Whangarei.
If you are taking part in a fundraiser, your co-ordinator will let you know how to collect your order at the end of the fundraiser, if this is an option they are using, or you can select shipping for immediate dispatch.